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Tag Archives: productivity
Productive customers vs delighted customers: what should we really expect from customer trainings?
Encouraging customers to co-produce a service: is it a fundamental trend? Scanning items in supermarkets on their own, consulting bank accounts online on their own, assembling furniture bought as a kit on their own or even downloading boarding pass on … Continue reading
Posted in Divers, Retailing, Services
Tagged Client, co-production, customer, productivity, satisfaction, Services
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